Shipping Policy

Effective Date: January 01, 2026

At Blue Gems Supplier (“we,” “our,” “us”), we strive to deliver your gemstones safely, securely, and on time. This Shipping Policy outlines how we process, ship, and deliver your orders.

1. Order Processing Time

• All orders are processed within 1–3 business days after payment confirmation.
• Orders are not processed or shipped on weekends or public holidays in Hong Kong or Thailand.
• In some cases, orders may take longer if items are out of stock or require special handling.

2. Shipping Methods & Delivery Time

We offer international shipping to most countries worldwide:

Note: Delivery times are estimates and may vary due to customs processing, local postal services, or unforeseen delays.
If your order is delayed for any reason, we will notify you by email.

3. Shipping Costs

• Shipping costs are calculated at checkout based on destination, package size, and weight.
• Free standard shipping is available for orders over USD 10,000.
• International customers are responsible for customs duties, taxes, and import fees.

4. Order Tracking

• After your order ships, you will receive a tracking number via email.
• You can track your shipment through the courier’s website.
• If you experience any delays or issues, contact us at info@bluegemssupplier.com.

5. Shipping Restrictions

• We currently ship to most countries worldwide.
• Certain destinations may have restrictions due to customs regulations or local laws.
• Gemstones and jewelry may require additional documentation for international shipping.

6. Lost or Damaged Items

• All shipments are carefully packaged to prevent damage during transit.
• For international orders, we strongly recommend insurance.
• If your package is lost or arrives damaged, please contact us within 7 days of delivery to initiate a claim.

7. Contact Us

If you have any questions regarding shipping, delivery times, or lost packages, please contact us at:

📧 Email: info@bluegemssupplier.com
🌐 Website: www.bluegemssupplier.com